In today’s competitive market place it is more important than ever to provide your clients exceptional service. I pose a question though, what truly is “premium customer service”?
The harsh truth…. many organizations approach customer service from the wrong perspective, internally. Far too many organizations put forth policies regarding customer service without the understanding that each and every client’s expectation is different.
As sales people we have to take control of our accounts, we need to understand what is appropriate from our client’s perspective and either meet the clients expectations or exceed them.
If you need help with your sales results or understanding your clients expectations call Sales Concepts for help at (440)575-7000.
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